Terms of Service

Welcome to Shane Beach Resort. By using our website, submitting a booking request, or using our services, you agree to the following Terms of Service.

1. Website Use

This website provides information about Shane Beach Resort, including rooms, dining, experiences, promotions, contact details, and booking options.

You agree to use this website only for lawful purposes and not to misuse, damage, or interfere with the website or its services.

2. Booking Requests

Submitting a booking request through this website does not guarantee a confirmed reservation. A booking is confirmed only after our team verifies availability and provides confirmation through email, phone, or direct message.

Room availability, prices, promotions, and services may change without prior notice.

3. Room Prices and Promotions

Room prices and promotions shown on this website are for general information only. Final pricing may depend on:

• Travel dates

• Room type

• Number of guests

• Season or holiday period

• Booking channel

• Add-on services

• Group size or special requests

Promotions may be subject to availability, valid dates, and specific terms.

4. Check-in and Check-out

Standard check-in and check-out times may vary by booking type. Early check-in or late check-out may be available upon request and may require an additional fee.

Guests should confirm check-in and check-out details before arrival.

5. Guest Responsibilities

Guests are expected to:

• Provide accurate booking information

• Respect resort property and facilities

• Follow safety rules and staff instructions

• Avoid disturbing other guests

• Supervise children at all times

• Use pool, beach, and activity areas responsibly

Guests may be responsible for damages caused during their stay.

6. Dining, Activities, and Add-on Services

Dining, BBQ, spa, kayaking, snorkeling, group activities, and other services may depend on weather, season, availability, and safety conditions.

Some services may require advance booking and additional fees.

7. Third-party Booking Platforms

Our website may link to third-party booking or review platforms such as Booking.com, Agoda, Traveloka, Tripadvisor, or Google Maps.

When booking through third-party platforms, their own terms, cancellation policies, payment rules, and privacy policies may apply.

8. Cancellations and Refunds

Cancellation, refund, and deposit policies may vary depending on the room type, travel dates, promotion, and booking channel.

Guests should review the specific booking terms before confirming a reservation.

9. Website Content

All text, images, graphics, logos, and design elements on this website are provided for informational and promotional purposes.

You may not copy, reproduce, or reuse website content without permission, except where allowed by law.

10. Accuracy of Information

We aim to keep website information accurate and updated. However, we do not guarantee that all content, prices, availability, or service details are always complete, current, or error-free.

Please contact our team for the latest information before making a booking decision.

11. Limitation of Liability

Shane Beach Resort is not responsible for indirect, incidental, or unexpected losses related to the use of this website, third-party platforms, or services affected by weather, safety conditions, or events beyond our control.

12. Changes to These Terms

We may update these Terms of Service from time to time. Any updates will be posted on this page with the revised date.

13. Contact Us

If you have any questions about these Terms, please contact us:

Shane Beach Resort
200 Coastal Bay Road, Palm Shore, Tra Vinh District, Vinh Long City, Vietnam
Email: reservation@shane-resort.com
Phone: (+84) 252 000 0000