Privacy Policy

Shane Beach Resort respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, contact us, make a booking request, or use our services.

1. Information We Collect

We may collect the following types of information:

• Full name

• Email address

• Phone number

• Travel dates

• Number of guests

• Preferred room type

• Booking message or special requests

• Information submitted through contact forms

• Basic website usage data such as browser type, device type, and pages visited

2. How We Use Your Information

We use your information to:

• Respond to booking requests

• Confirm room availability

• Provide room, dining, and activity information

• Support group bookings and special requests

• Improve our website and guest experience

• Send booking-related communication

• Provide customer support before, during, and after your stay

We do not sell your personal information.

3. Booking and Third-party Platforms

Guests may choose to book directly with us or through third-party platforms such as Booking.com, Agoda, Traveloka, Tripadvisor, or Google Maps. When you use these platforms, their own privacy policies and terms may apply.

We are not responsible for the privacy practices of third-party websites or booking platforms.

4. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve browsing experience, understand visitor behavior, and measure website performance.

You can disable cookies in your browser settings, but some parts of the website may not function properly.

5. How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no online transmission or storage method is completely secure.

6. Sharing Your Information

We may share your information only when necessary to:

• Process booking requests

• Provide guest services

• Work with trusted service providers

• Comply with legal obligations

• Protect the rights and safety of our guests, team, or property

7. Data Retention

We keep your information only as long as necessary for booking, customer support, legal, or business purposes.

8. Your Rights

Depending on your location, you may have the right to:

• Request access to your personal information

• Ask us to correct inaccurate information

• Request deletion of your information

• Opt out of marketing communication

To make a request, please contact us using the details below.

9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Shane Beach Resort
200 Coastal Bay Road, Palm Shore, Tra Vinh District, Vinh Long City, Vietnam
Email: reservation@shane-resort.com
Phone: (+84) 252 000 0000